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| Domains » Domain Deletion and Auto-Renew Policy |
| Domain names are registered for fixed periods that are subject to renewal. If a customer has selected our "auto-renew" feature for a domain name registration, we will attempt to automatically renew the domain name registration approximately 1 day prior to the domain name registration's expiration date (subject to the terms related to the "auto-renew" feature found in our Registration Agreement). If a customer does not select our "auto-renew" feature for a domain name registration, we will send several e-mail communications to customers and/or the agents acting on their behalf to alert them that their domain name registration services will expire on a certain date. If a customer does not renew the domain name registration by the expiration date, the domain name registration is subject to deletion at any time after that. We provide a grace period that extends 30 days past the expiration date, to allow for the renewal of domain name registration services. During this period a customer can renew a domain name registration; however, a grace period is not guaranteed and can change or be eliminated at any time without notice. Consequently, every customer who desires to renew his or her domain name registration services should do so in advance of the expiration date to avoid any unintended domain name deletion.
If an expired domain name registration is not renewed during any grace period provided by us, the domain name registration will be deleted. Registry Operators may provide registrars with the ability to "restore" a deleted domain name registration for a customer. Such a Redemption Grace Period (RGP) is not guaranteed and customers should renew their domain name registration services in advance of the domain name registration expiration date(s) to avoid deletion of domain name registration services. Currently, the Registry Operators provide an RGP for 30-45 days from the date of deletion. When we provides a redemption service to a customer, a fee of 90 ? + VAT is charged to restore and renew a domain name registration during the RGP. If the domain name registration is not redeemed by the expiration of the RGP, it is then placed on "Pending Delete" status for five additional days, after which time it is deleted and the domain name character string is once again available for registration. In the event that a domain name registration is the subject of a Uniform Domain Name Dispute Resolution Policy (UDRP) proceeding and expires or is deleted during the course of the dispute, the party that filed the UDRP proceeding has the option to renew or restore the domain name registration under the same commercial terms as the original customer. If the case ultimately is terminated or the arbitrator finds against the filing party, the name will be deleted within 45 days. |
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