Accessibility Information

for inwx.de (including Customer Area)

As of: 07 May 2026

Provider / Responsible Party

INWX GmbH
Prinzessinnenstr. 30
10969 Berlin
Germany

Register court:

Local Court Berlin-Charlottenburg, HRB 237141 B

VAT number:

DE814537105

Management: Mario Peschel

Phone: +49 30 983 21 21 22
Fax: +49 30 983 212 90
Support via phone: +49 30 983 21 21 22

1. Scope

This accessibility information applies to the website www.inwx.de, including all associated content and features, as well as the customer area.

2. Description of the Service (in Accessible Format)

INWX provides the following services via inwx.de: domain services (e.g. domain search, registration, transfer, and management), account and customer area functions (e.g. registration, login, password reset, management of customer data and settings), and support and contact options (e.g. contact form and abuse form).

3. Legal Basis and Standard

This information is provided to fulfil the disclosure obligations under Annex 3 (to Sections 14 and 28) of the Barrierefreiheitsstärkungsgesetz (BFSG – Accessibility Reinforcement Act). Recognised standards – in particular EN 301 549 and the underlying WCAG success criteria – are used as the benchmark for accessible design.

4. Current Accessibility Status and Ongoing Implementation

We are continuously working to make inwx.de and the customer area perceivable, operable, understandable, and robust for all users. We regard accessibility as an ongoing improvement process: measures are prioritised, implemented, and subsequently optimised further.

At present, the offering is partially compliant with the applicable requirements. We are implementing improvements in a stepwise manner.

5. Measures Already Implemented (as of 07 May 2026)

• The contact form has been revised to be accessible.
• The abuse form has been revised to be accessible.
• The navigation has been revised to be accessible, with a focus on code/structural and operational aspects (e.g. keyboard operability, focus management, meaningful semantics/ARIA structure).
• ARIA labels for interactive elements have been added across the website and customer area to improve usability with assistive technologies.

6. Further Planned Improvements (no fixed timeline)

• Additional accessibility measures are continuously being prioritised and implemented incrementally.
• Visual adjustments (e.g. contrast and text size) are being planned separately and will be implemented as a dedicated work package.

7. Non-Accessible Content

The following content is not yet fully accessible for the reasons stated:

• Visual aspects such as contrast and text sizes will be reviewed and adjusted in a separate work package. Implementation will follow prioritisation within the technical roadmap.
• Additional areas of the website and customer area are continuously being reviewed for accessibility and progressively optimised.

The limitations listed are not exhaustive. We are continuously working to improve the accessibility of our entire offering.

8. Immediate Accessible Contact Options

You can reach us via the following channels:

• Support page / contact form: to the support page
• Email: support@inwx.com
• Phone support: +49 30 983 21 21 21
• Postal address: INWX GmbH, Prinzessinnenstr. 30, 10969 Berlin

9. Feedback and Reporting Barriers

If you notice any barriers or need assistance using our services, please get in touch via the channels listed above. We take your feedback seriously and endeavour to resolve reported accessibility issues as quickly as possible.

The following information is helpful:

• The affected URL
• A brief description of the issue
• The device and browser you are using
• The assistive technology used, if applicable (e.g. screen reader)

10. Assessment Method and Evaluation

Accessibility is assessed through internal testing and self-assessment by our team. We align our approach with the requirements of EN 301 549 and the underlying WCAG success criteria.

This statement was created on 07 May 2026 and will be updated whenever relevant developments or implementation steps occur.

11. Competent Market Surveillance Authority (BFSG)

The authority responsible for market surveillance under the BFSG is:

MLBF AöR

Marktüberwachungsstelle der Länder für die Barrierefreiheit von Produkten und Dienstleistungen (MLBF AöR)

c/o Ministerium für Arbeit, Soziales, Gesundheit und Gleichstellung Sachsen-Anhalt

Postfach 39 11 55, 39135 Magdeburg

Phone: 0391 567 6970

Email: MLBF@ms.sachsen-anhalt.de